Do you have a question about the creation or operation of a service on Faroty? Find the answer to your question directly in our frequently asked questions.
what is mycollect ?
MyCollect is your personal account where you can save your money and have access to your funds at any time.
Is Faroty available abroad?
For the moment we are only in Cameroon but it should be soon
WHAT IS THE BONUS BALANCE FOR?
The bonus balance is the interest that will be generated on your mycollect account, which will be transferred to your wallet so that you can make purchases directly on the platform.
HOW CAN I SAVE MONEY?
Creating a savings account is simple. After downloading the application you have a MyCollect account by default, you can then: fund your account, make withdrawals at any time, consult the transaction history, create a blocked account if you wish.
WHAT IS A BLOCKED ACCOUNT FOR?
It allows you to make your savings on the short/medium/long term and to have access to it after a period that you will have previously determined and to benefit from the interest rates from 2023.
Can I transfer the Wallet to MyCollect?
It is not possible to transfer money from WALLET to MyCollect, but it is possible to transfer money from WALLET to WALLET and from MYCOLLECT to MYCOLLECT.
How to withdraw money from the wallet?
We would like to point out that the wallet is your electronic wallet that allows you to make purchases directly on the platform. If you want to withdraw funds from the wallet, you will have to create a faroti, let someone participate in your faroti and then make a withdrawal.